Platyform IO Model Overview

 Platyform IO Model: 

 Individual Organization Consulting-as-a-Service (CaaS) w/ Platyform Enhancement Technology

 Monthly Service Package Options – Available  After Initial Commitment         

(OPTION #1) – IO Advanced Support

• 8 Active Tickets Thru Queue

• Up To 3 “Under Review” Ticket Events Per Week

• 1.5 Hours of Scheduled Calls per Week (M-F:45min slots)

• 2 Additional Meetings per Week (up to 1-hour slots available on approval)

• New Project Care Plan (PCP)

• Digital Platform Customization (w/ best practice and PCP scope approval)

• (Everything in Intermediate Support – Ticket and Availability limits do not compound)

(OPTION #2) – IO Intermediate Support

• 4 Active Tickets Thru Queue

• Up To 1 “Under Review” Ticket Events Per Week

• 45 Min of Scheduled Calls Weekly (M-F: 45min slots)

• 1 Additional Meeting per Week (up to 1-hour slots available on approval)

• Agency Suite Stack Customization (w/ Best Practice Approval)

• Custom Development Support (w/ Best Practice Approval)

• IO Stack Template Library w/ Customization Support

• (Everything in Basic Support – Ticket and Availability limits do not compound)

(OPTION #3) – IO Basic Support

• 2 Active Tickets Thru Queue

• Up To 1 “Under Review” Ticket Events Bi-Weekly

• 45min of Scheduled Calls Bi-Weekly (M-F: 45min slots)

• 1 Additional Meetings every Two Weeks (up to 1-hour slots available on approval)

• Agency Suite Stack Customization (w/ Best Practice Approval)

• Custom Development Support (w/ Best Practice Approval)

• Dedicated Support

• Platform Testing

• Stack Upgrades and Component Support

• IO Stack Template Library w/ Basic Deployment Only

• Unlimited Support Discussions (see chart for topic limits)

• (Everything in Plugin Only Support)

(OPTION #4) – IO Plugins+Access Only

• 0 Active Tickets Thru Queue

• 0 “Under Review” Ticket Events

• 1 Additional Meetings every Month (up to 1-hour slots available on approval)

• Plugin Tools and Enhancement Suite (White Label + Agency Sub-Client Support Routing)

• Unlimited Q/A Support Discussions

ADDON & A LA CARTE SERVICES:

Additional Platyform services can be purchased as add-ons to the Agency Model. These Addons will be made available in the agency.platyform.io site for review and purchase at the price shown. Each of these services is subject to its own terms and agreements regarding its provision and fulfillment.

• Platyform Slack Rep – Monthly – Have a Platyform Rep join your Team’s Slack Channel. Your team member can reach out to the Platyform Rep directly and have support topics answered directly and appropriately fielded on their behalf. All limits and conditions posed by the selected month’s support package still apply with Slack Channel Support. The Platyform Representative will not originate Platyform IP inside of an Agency’s Slack, all references to which will be referred to the Platyform Agency and Support Portal.
  

• Agency System Admin Services – Monthly – For Agencies utilizing a Digital Ocean, CloudFlare, and SpinupWP stack foundation, Platyform will provide Weekly Server Upgrades, Bi-Weekly Plugin Updates, Post-Upgrade Testing, Uptime Monitoring, Manage server and site technical configuration requirements, Delegate System/site Login Info and appropriate accesses to contractors and delegated parties, Manage site backup and restore procedures, and assist with licensing procedures of premium plugins.
  

• System Login Info and Plugin Retention Manager – Monthly – Maintain records of system access and credential information for ownership accounts (Agency sites, Sub-Client Sites, premium plugins, system platforms, etc.). Stored securely offline – made available on request. 2FA system in the works for on-demand pulls.
  
• Additional Calls, Meetings, and Service Requests – One Time – Additional calls, meetings, and service requests outside of the Agency’s selected membership package for that month can be purchased according to the Agency’s desired scope and reflecting ala carte pricing